Shipping

This section indicates the shipping options available for items sold and shipped by NasonMoretti S.r.l..

Upon delivery of the products to the carrier, a shipping confirmation email will be sent to the user.

In the event of delivery impediments due to force majeure or in case of additional delivery costs due to address changes or specific circumstances (e.g., restricted traffic zones, impossibility of access for dedicated vehicles, upper floors), NasonMoretti will contact the user via email to inform them of the delay in delivery times or any additional costs. NasonMoretti S.r.l. cannot be held responsible in any way for any delays due to third-party actions and/or causes of force majeure.

If, when placing the order, the Customer cannot select or view a specific shipping option, it means it is not available for their address or item because it does not meet certain criteria such as dimensions, category, or product availability. The system will automatically identify the available shipping option during the order process. Should this occur, we invite you to contact us via the dedicated form.

 

If the ordered item is not physically available within the agreed shipping times (up to 4-6 weeks for pre-ordered products) or cannot be produced due to unforeseen technical-production issues, NasonMoretti S.r.l. undertakes to inform the Purchaser of the inability to fulfill the order within the expected timeframe. The Purchaser may then choose to replace the item or cancel the order within one week of the notification. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order.
No liability may be attributed to NasonMoretti S.r.l. for delayed or failed delivery attributable to causes of force majeure or fortuitous events. For custom-made or special format deliveries, NasonMoretti S.r.l. will send a specific communication stating the costs related to delivery via different shipping methods to assist the customer in choosing the one that best suits them (express courier, package insurance, etc.). This document does not yet represent final acceptance of the order by NasonMoretti S.r.l..

 

Return Policy

Pursuant to Legislative Decree 206/2005 for “contracts negotiated away from business premises”, in case of dissatisfaction with the purchase made, the Consumer may exercise the right of withdrawal within 14 days from receipt of the goods, through the online procedure within the Personal Area of our site, and wait for confirmation from our team.

The product must be returned in an intact state (e.g., the products must be clean, free of scratches, damage or dents, abrasions). Products must be returned in their original packaging with the accessories, components, and illustrative materials contained in the original packaging. Otherwise, pursuant to art. 57, paragraph II, of the Consumer Code, the user is responsible for the decrease in the value of the products resulting from handling the products in a manner other than that necessary to establish the nature, characteristics, and functioning of the goods. In such a case, NasonMoretti reserves the right to ask the user for reimbursement of the verified decrease in value.

The goods must be returned via insured parcel with carriage paid; no parcel sent cash-on-delivery or carriage forward will be accepted by NasonMoretti S.r.l.. The return will be accepted within 3 business days from the date of delivery of the parcel to our warehouse. After acceptance and verification of the integrity and state of the returned product (which must be provided with the tag and any seal), NasonMoretti S.r.l. will request its bank to proceed with the refund.

The return of the goods following the exercise of the right of withdrawal must be made to the following address:

NasonMoretti S.r.l.
Calle dietro gli Orti 12
Murano (VE) - Italy

For any further information, please contact info@nasonmoretti.com.

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded in the event that the sale involves tailor-made or personalized products, or products that by their nature cannot be returned or are liable to deteriorate or expire rapidly, or sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.

How to make a return

Simply access the Personal Area of the site (account icon at the top right), go to the Orders section, select the order to be returned, and click the button to request the return, indicating the reason and the items to be returned in the appropriate section. The Purchaser will soon be contacted by our Customer Service team to authorize the return (subject to photographs).

Should the customer ship the item to be returned at their own expense without contacting our Customer Service, we will not be able to reimburse the costs incurred or guarantee the refund of the order.

Once the return has been authorized by our team, you may proceed with the shipment of the goods, sending the return to NasonMoretti S.r.l., located at Calle dietro gli Orti 12
Murano (VE) - Italy.

Refunds

When will I receive the refund?

In accordance with Art. 56, paragraph 3 of the Consumer Code, only after the return of the product, which must never have been used by the purchasing user, NasonMoretti will proceed as soon as possible, and in any case no later than 14 days from receipt of the goods, to refund the user. The refund amount will be credited to the same payment method used for the purchase. Please note that refund times may vary depending on the different payment methods.

The refund will be free of charge and will include only the amount of the product or items being returned.