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Frequently Asked Questions
Select a category to view frequently asked questions.
Catalog and Products
How are your products made?
Our products are born from the excellence of glassmaking, handcrafted by our master glassmakers using traditional techniques from the Murano district. Each NasonMoretti creation is a true example of Italian craftsmanship, synonymous with quality, style, and uniqueness. The design, meticulously crafted down to the smallest detail, is created to bring beauty and sophistication to everyday life. Each piece is unique, the result of hand-me-down skills and a passion that is renewed with each new collection.
What materials do you use in your products?
Our products are hand-blown in Murano. The glass base is made of silica sand, to which we add oxides, metals, and minerals depending on the final color, following ancient Murano recipes.
The formulations have been updated over time to comply with current health and environmental regulations, without sacrificing the quality and chromatic depth typical of Murano glass.
How do I choose the right product for me?
Our catalog includes a wide selection of table and decorative glassware. You can search for the ideal product using the navigation menu, categories, or by visiting our gift ideas page.
You can also filter by collection, color, or texture in the shop section. If you'd like to combine a product with other items you already own, contact our customer service team via the WhatsApp button (bottom right). Our team will help you choose the perfect product for your table or to decorate your space.
Are the products available all year round?
Our catalog is available year-round, except for some limited editions. Products may be in stock and therefore available for immediate delivery, or pre-ordered, which can be purchased immediately but will ship within 4-6 weeks.
If an item in your order is out of stock, our customer service will contact you to inform you of the new delivery times. Alternatively, you can cancel the order and receive a refund for the unavailable products.
Can I customize a product?
Yes, we offer some customization options. We can decorate glasses or vases with gold or platinum thread, or engrave logos, designs, or initials. To request a customization, please contact our customer service team, who will evaluate the feasibility and provide you with a personalized quote. It is not possible to change the color, texture, or design of the products, except for minimum orders (quantities and conditions vary depending on the item). Customer service will help you develop your project, ensuring excellent results.
Production times for customized products vary from the catalog: you will receive a precise indication after analyzing the project.
If you are a company or VAT number and would like to develop your project with us, we recommend visiting our page dedicated to B2B partners and Bespoke projects – and completing the request form.
Can I use the products in the microwave?
No, our blown glass products are not microwave-safe.
Can I use the glasses for hot drinks?
No, NasonMoretti glassware is not suitable for containing very hot liquids.
How can I clean my glass?
We recommend following the instructions for each item. Hand wash is best, or in the dishwasher on a delicate cycle (maximum 40°C), ensuring adequate spacing between the glass panes. If decorated with gold, gold leaf, or metal, hand wash only, avoiding abrasive materials. Vases from the Basilio collection can be cleaned with a damp cloth; we recommend very delicate cleaning of decorated areas.
Product warnings
Because they are handcrafted products, they may exhibit slight variations in size, color, or texture. These characteristics testify to their value and uniqueness. The images on the site are representative of the product's style, but each piece is unique.
Orders and Purchases
How do I choose the right product for me?
Our catalog includes a wide selection of table and decorative glassware. You can search for the ideal product using the navigation menu, categories, or by visiting our gift ideas page.
You can also filter by collection, color, or texture in the shop section. If you'd like to combine a product with other items you already own, contact our customer service team via the WhatsApp button (bottom right). Our team will help you choose the perfect product for your table or to decorate your space.
Are the products available all year round?
Our catalog is available year-round, except for some limited editions. Products may be in stock and therefore available for immediate delivery, or pre-ordered, which can be purchased immediately but will ship within 4-6 weeks.
If an item in your order is out of stock, our customer service will contact you to inform you of the new delivery times. Alternatively, you can cancel the order and receive a refund for the unavailable products.
Is it possible to receive advice before purchasing?
Of course! If you need any information before purchasing, please contact our customer service via WhatsApp (button at the bottom right) or email us at support@nasonmoretti.com. Our team will be happy to assist you with your purchase.
Can I customize a product?
Yes, we offer some customization options. We can decorate glasses or vases with gold or platinum thread, or engrave logos, designs, or initials. To request a customization, please contact our customer service team, who will evaluate the feasibility and provide you with a personalized quote. It is not possible to change the color, texture, or design of the products, except for minimum orders (quantities and conditions vary depending on the item). Customer service will help you develop your project, ensuring excellent results.
Production times for customized products vary from the catalog: you will receive a precise indication after analyzing the project.
If you are a company or VAT number and would like to develop your project with us, we recommend visiting our page dedicated to B2B partners and Bespoke projects – and completing the request form.
Can I request a gift package?
Yes! Add the products to your cart: you'll find the option to request gift wrapping. You can also enter a personalized message that we'll print and include in the package. Each gift wrap costs €5.99.
I can't find a product in your online catalog. What can I do?
Contact our customer service via WhatsApp or email (support@nasonmoretti.com) and send us a photo of the product you're looking for. We'll check availability and assist you with your order.
I can't complete my order, what can I do?
Contact our customer service via WhatsApp or email (support@nasonmoretti.com). Our team will collect the necessary information to create the order for you and will send you an email for confirmation and payment.
How can I use a discount code/coupon?
You can enter the discount code at checkout. Please read the terms and conditions: codes cannot be combined with active promotions or already discounted packages.
Shipping and Deliveries
How much does shipping cost?
You can consult the rates on the dedicated page. Shipping costs are automatically calculated based on the address indicated at checkout. Customs duties for shipments outside the EU are not included.
How long will it take to receive my order?
Shipments to Italy take 3–5 business days, and abroad 6–10 days. You'll receive an email with tracking and courier details as soon as your order ships.
Can I change or cancel my order after purchase?
You can cancel your order by logging into your account with the email address you used to place the order and selecting the order in question. If the cancel button doesn't appear, it means we've already shipped the package, in which case you'll need to return it. To change your order, contact us on WhatsApp: +39 3892011302. If your order hasn't shipped yet, we can take care of it.
How can I track my shipment?
You will receive an email with tracking and details from the courier within a few hours of receiving the shipping confirmation email.
Returns and Refunds
Can I change or cancel my order after purchase?
You can cancel your order by logging into your account with the email address you used to place the order and selecting the order in question. If the cancel button doesn't appear, it means we've already shipped the package, in which case you'll need to return it. To change your order, contact us on WhatsApp: +39 3892011302. If your order hasn't shipped yet, we can take care of it.
What should I do if a product arrives damaged or defective?
We ship worldwide with secure, durable packaging. If your item is damaged or non-compliant, you have 15 days from receipt to submit a complaint via email (support@nasonmoretti.com) or WhatsApp, attaching a photo of the product, or by requesting a return from your account. We will replace or refund it.
Note: Handcrafted items may vary slightly, enhancing their uniqueness and value.
Can I return or exchange a product?
Yes, you can return one or more products within 15 days of delivery. Log in to your account using the email address you used to place the order and submit the request. Alternatively, contact us via email or WhatsApp. You are responsible for the return shipping costs. Upon receipt of the returned item, we will issue a refund. If you wish to exchange the item, you can place a new order at any time.
Project Partnerships
How can I submit my project?
Please write to sales@nasonmoretti.com, indicating all the details of your project and attaching an updated portfolio.
For an accurate evaluation, the following are essential:
- product measurements and dimensions (heights and diameters), both internal and external
- any references for shapes and colors
Unfortunately, without this information, we will not be able to proceed with the evaluation of the project.
Contacts
If you have any other questions, you can always contact us via WhatsApp, email, or by filling out our contact form. You can find everything here .